Returns & Exchanges

Domestic Returns

Domestic Returns can be processed through returns.pauljays.com
Orders that were placed online as well as in store purchases can be processed on the return portal. If you are returning a store purchase, please select the "start with an email address" option.
All items must be in new and unworn condition with tags attached. We do not accept final sale items.

Initiating Returns

To initiate a return and to confirm if your items are eligible for a refund, please visit returns.pauljays.com and follow the below steps:
1. On the returns page, enter your 6 digit order number and zip code and select “start a return.” If you are returning a store purchase, select "start with an email address"
2. Select the items you’d like to return.
3. You will be directed to a confirmation page where you will have the option to "Return by Mail" to download and print your shipping label or you can select the "Scan & Go" option to drop off at USPS with a QR code. Present the QR code at the counter and they will take it from there, no packing slip required.
4. You will also get a refund confirmation email with the "Return By Mail" or the "Scan & Go" options.
5. Send the items being returned back within 30 days of your order date.
You will receive an email including an optional instant credit. Choosing to opt out of this credit can be done by not using it and your order will be refunded to the original form of payment. Return processing may take up to 7 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

Final Sale Policy

Final Sale items will be indicated by text on the product page, the cart page, your order confirmation, and the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

Gift Return Policy

We're happy to make return arrangements for items received as gifts (excluding Final Sale items).
Please reach out to us at customercare@pauljays.com to let us know you're returning a gift as well as your email address so we know who to send the gift card to. If you do not have the packing slip with the order number, please include the name of the person who purchased the gift for you so we can locate the order and process the return.

Exchanges

If you wish to exchange your item(s), please visit returns.pauljays.com to start your exchange.